You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Magoolis's avatar
Magoolis
New member | Level 2
3 years ago

No basic plan or download for foreigners?

Hi there. Seems like a basic question but couldn't find any info. A friend is sending videos from overseas, they're longer than 5 minutes so that ruled out most apps. We tried Google Drive but there'...
Download
Dropbox Basic
Mobile
Plans
  • Mark's avatar
    Mark
    3 years ago

    It almost certainly sounds like he has downloaded an incorrect app/scam app. Basic is available everywhere so he can get that. He just needs to sign up. 

     

    Get him to go to www.dropbox.com/downloading to do it.

     

    I'd also suggest changing your password just to be on the safe side. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

It almost certainly sounds like he has downloaded an incorrect app/scam app. Basic is available everywhere so he can get that. He just needs to sign up. 

 

Get him to go to www.dropbox.com/downloading to do it.

 

I'd also suggest changing your password just to be on the safe side. 

  • Magoolis's avatar
    Magoolis
    New member | Level 2
    3 years ago
    Thanks, this is exactly why I came here to ask.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!