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Forum Discussion
No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
Hey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
Megan
Dropbox Staff
Dropbox StaffHey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
Sounds good! Is it possible to COMPLETELY remove the billing info? On my billing section, I still can see the last 4 digits of my card and exp. date.
- Megan
Hey super23, technically it has been removed from our system.
I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.
But I can't make any promises about this. Let me know.
Yes, if you can connect me to a specialized agent that would be great! Thank you.
I want to cancel my account completely. I haven't used it in years
- Megan
Hey super23, I just sent you an email and I'll see you there.
Also, happy Monday Karcramer, let's see what we can find together about that.
Can you clarify if you wish to cancel your current plan, or delete your account altogether?
Provided you wish to cancel your subscription, have you tried using these steps?
Let me know!
Hello Megan, I've cancelled the free trial but it still says in my account info that I am on the professional plan, I have received no confirmation email, I couldn't cancel via the app itself and I was instructed to cancel via apple which I did. How can I make sure that my trial was cancelled and I wont be charged.
- Nancy
Tahany_Hassan, can you go to your Plan page and send us a screenshot of what you see there?
