You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
Hey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
Sounds good! Is it possible to COMPLETELY remove the billing info? On my billing section, I still can see the last 4 digits of my card and exp. date.
Megan
Dropbox Staff
Dropbox StaffHey super23, technically it has been removed from our system.
I'm slightly unsure about removing these from your billing section, but we could switch to email -if you wish- in order to check with our Specialized agents about this, and see if there's something they can do on their end.
But I can't make any promises about this. Let me know.
Yes, if you can connect me to a specialized agent that would be great! Thank you.
