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Forum Discussion
No email after cancelling Dropbox Professional & wish to remove payment method from my account.
Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
Hey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
Megan
Dropbox Staff
Dropbox StaffHey super23, thanks for posting here!
If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.
Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.
Let me know if you need anything else!
Hello Megan, I've cancelled the free trial but it still says in my account info that I am on the professional plan, I have received no confirmation email, I couldn't cancel via the app itself and I was instructed to cancel via apple which I did. How can I make sure that my trial was cancelled and I wont be charged.
- Nancy
Tahany_Hassan, can you go to your Plan page and send us a screenshot of what you see there?
