Forum Discussion

Advt27's avatar
Advt27
New member | Level 1
10 days ago

Paid for a subscription but haven't received the storage.

Hi there, I just purchased a subscription, but the storage hasn't increased yet. I see the transaction in my bank and while plan page at Dropbox.com shows that I have the Plus active, yet no storag...
Billing
Payments
Storage space
Advt27's avatar
Advt27
New member | Level 1
9 days ago

Hey Megan,

Thanks for your response.

 I upgraded to the Professional plan from Plus and the issue was fixed. I couldn't wait to troubleshoot that as I was in a bit of a rush making space in my hard drive. I I have sheduled a downgrade to go back to Plus next month so no biggie there. I dont know what was triggering the issue there. Fyi I upgraded directly from dropbox.com, my statment is showing both charges of the Plus monthly $11.99 and the balance to Pro $8.00 by Dropbox.

Here is the screenshot, hopefully it helps you on your next case.

Not sure if you can help me with a refund of the Pro plan and downgrade it back to Plus immediately would be great, if not no worries.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey Advt27, I'm glad to see the issue was resolved, even if not in the most ideal way and thanks for sharing your experience.

If you have any billing related requests, I'd suggest reaching out to our support team directly, since you're now on a paid plan.

But if you have any other questions, feel free to let us know!

  • kj78's avatar
    kj78
    New member | Level 1
    7 days ago

    Hi Hannah, I have a similar question. I opened a document shared with me via dropbox, it opened my former basis dropbox account, but last august I paid for a professional account. I can't acces my work folders any more, because they are too big for a basic account. I can see the payment of last August in my bank, but the transaction number has 16 digits instead of the 12 digits the chatbox is askink me for. I hope you can help me because I can'y use the normal support route, because it says I have a basic free account. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 days ago

      Hope you don’t mind me jump in, kj78.

      It sounds like this file has been shared with your free Basic account instead of your paid subscription indeed. 

      Besides the email address you see here, do you have any other emails that could be linked to your paid plan?

      • kj78's avatar
        kj78
        New member | Level 1
        6 days ago

        Hi Nancy, thank you for jumping in. No, that is what makes it curious. I do not use an other mailadress for my dropbox. I can give you my transaction number if that helps? 

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