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Already cancelled my annual subscription but still haven't received my refund
I have already CANCELLED MY ANNUAL SUBSCRIPTION from Dropbox [PLUS Package] on the 3rd Jan 2025 and It was clearly mentioned that I will be REFUNDED back my 136.66 USD upon unsubscription.
However, I still have nothing refunded back to my credit card nor to my account
Please REFUND my 136.66 USD Urgently!!
Hi Ayat El Nabawy - sorry to hear about this.
If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.
Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed?
Let us know more and we'll take it from there.
- Walter
Dropbox Staff
Hi Ayat El Nabawy - sorry to hear about this.
If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.
Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed?
Let us know more and we'll take it from there.
Hi Walter,
Thank you for your prompt reply!
I rechecked my bank statement and I have really found that the plan fees were indeed refunded bank on 8-Jan-2025.
Thank you & apologies for any inconvenience!
Best Regards
Ayat E.
