Forum Discussion

Advt27's avatar
Advt27
New member | Level 1
10 days ago

Paid for a subscription but haven't received the storage.

Hi there, I just purchased a subscription, but the storage hasn't increased yet. I see the transaction in my bank and while plan page at Dropbox.com shows that I have the Plus active, yet no storag...
Billing
Payments
Storage space
steenmanbj's avatar
steenmanbj
New member | Level 1
9 days ago

same problem here. purchased 2 hrs ago 14 febr 2025. still on 2GB instead of paid for 2000gb.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hey steenmanbj - sorry to hear about this.

    Did you upgrade through the website directly or via the app store on a mobile device in the first place? 

    What's reported in your plan tab at the moment by the way?

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