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Caro27's avatar
Caro27
New member | Level 2
2 years ago
Solved

Paid for subscription, then paid again

I have been paying subscription after upgrade in December but somehow not linked to my Dropbox account. I have just upgraded again but need to cancel the other one.
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Payments
  • Caro27's avatar
    Caro27
    2 years ago
    I think the first directly through the app then today via the email. I think I may have gone through a different email so that is what the problem was. I just realised. I canceled the December one and got confirmation when I upgraded today so I think it’s okay. Thankyou.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Caro27, thanks for bringing this to our attention.

     

    How did you upgrade the original subscription, via the site directly or using the mobile app? What about he second subscription?

     

    This will help me to assist further!

    • Caro27's avatar
      Caro27
      New member | Level 2
      2 years ago
      I think the first directly through the app then today via the email. I think I may have gone through a different email so that is what the problem was. I just realised. I canceled the December one and got confirmation when I upgraded today so I think it’s okay. Thankyou.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear you were able to resolve this issue, please let me know if you have any further queries in the future.

         

        Enjoy the rest of your week!

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