Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
My paid subscription disappeared along with all my content
I purchased a 1 year subscription on 05/29/24 and have been using the account without problems up until last week.
My account now shows that it is the basic free account with all of my files gone. Says 0 bytes used with 2G available.
I cannot get help from dropbox because their site shows that is only available to paid subscribers.
- Thank you for that information Rich, the credit card lookup pulled up the same email address that I have been using. I will reach out to support using the private browser trick to get ahold of someone.
- Jay
Dropbox Staff
Hi Sciaretm, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you join any Dropbox team at all during this period? Are there any events showing any changes to files on your account?
This will help me to assist further!
- Thank you for getting back to me. The link shows no billing history. I have the bank statement showing DropBox payment. And it does not show any events.
I have shared links to material that was saved on my dropbox account in the past before this. I tried a couple of those links. The links still work and retrieves those files.
