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emtettle's avatar
emtettle
New member | Level 2
11 months ago

Paid through Apple Pay is not renewing subscription

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withdrawn from my checking account.

However, Dropbox is still telling me to renew and has now downgraded me to basic plan.

Has anyone else had this trouble?

P.s. I double checked, and it is and has been billing for the same Dropbox account that I use, not the wrong account.

Account Settings
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    11 months ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

    • emtettle's avatar
      emtettle
      New member | Level 2
      11 months ago
      Thank you!!! That worked. Yall should add that to the help/FAQ under billing.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Glad to hear this helped and thanks for your feedback as well emtettle - it's been noted in our system.

         

        Let us know if you have anything else to add or ask.

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