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serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI serpvect, could you confirm if you see any successful payments (meaning both receipts and invoices) for the recent transactions on your account via this page?

  • serpvect's avatar
    serpvect
    Explorer | Level 3
    2 years ago
    Yes, a lot of them. Transactions from 2015 to 02/08/2022.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Okay, so you're saying the payments ended last year in 2022, is that correct? Were you paying for an annual plan or monthly?

       

      A screenshot of the payments page would help me greatly, if you could paste it in your next reply.

      • serpvect's avatar
        serpvect
        Explorer | Level 3
        2 years ago
        Last payment on that page is dated 02/08/2022.
        I was on a monthly plan lately.
        Can't find how to attach a screenshot on mobile. Maybe need to open on PC?

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