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Forum Discussion

serpvect's avatar
serpvect
Explorer | Level 3
2 years ago

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI serpvect, could you confirm if you see any successful payments (meaning both receipts and invoices) for the recent transactions on your account via this page?

serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Yes, a lot of them. Transactions from 2015 to 02/08/2022.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Okay, so you're saying the payments ended last year in 2022, is that correct? Were you paying for an annual plan or monthly?

     

    A screenshot of the payments page would help me greatly, if you could paste it in your next reply.

    • serpvect's avatar
      serpvect
      Explorer | Level 3
      2 years ago
      Last payment on that page is dated 02/08/2022.
      I was on a monthly plan lately.
      Can't find how to attach a screenshot on mobile. Maybe need to open on PC?

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