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serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

From what you've described it seems that according to the Dropbox site, the Google payments stopped on that date, so your account should've been on a Basic plan for a while now. 

 

Either the payments have been associated with a different Dropbox account entirely (if another was possibly signed into at the time after the last upgrade was made), or the payments have been failing somehow. 

 

As there doesn't seem to be any payments associated with your account since 02/08/2022, this would be why the support agent recommended that you get in contact with Google directly to resolve this matter.

serpvect's avatar
serpvect
Explorer | Level 3
2 years ago

Here is the screenshot you asked for.

 

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