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serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi serpvect,

 

Sorry to hear you're having trouble with payments.

 

Thanks for providing the details.

 

I have notified the team internally and bumped the priority of the mentioned ticket.

 

You will get a reply directly in your account email. Please be sure to check your spam/junk folder.

 

Keep me posted in case of anything else !

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

 

If you need anything else, please let us know.

 

Have a great week ahead!

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