Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

qwikflash's avatar
qwikflash
New member | Level 2
2 years ago

This is exactly what I have going on. I have been a customer of Dropbox for 10 years. It now says I'm out of storage and on the basic plan. I get receipts showing i have paid every month for the last ten years. No one at Dropbox want to help me. I am considering clicking the "upgrade" link and paying another $10/month then canceling the original. I am just afraid to lose all those files that are stored in their cloud.

I have had no luck with support. Have you had any resolution to this problem?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!