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Forum Discussion
Solved
Paying for Plus through Google Play, but shows as Basic plan.
Support team (Lauren) just stopped answering my emails 3 days ago.
I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
I have been paying for Plus for over 10 years. I get a statement from Google Play at the end of every month for a decade. It says that I am "out of storage" but I know that I pay for plenty of storage. (3GB) My credit card was just charged two weeks ago.
I tried contacting support but they won't help. The chat advisor just says to create a ticket and someone will reach out. That's not true. I got in contact with the sales dept. They are useless too. They can't even point me in the right direction. I have thousands of photos & files backed up in Dropbox servers. I can not afford to lose them. The support service is so bad.
Is there anyone that can help me?
Thanks
Summary
- I pay for Dropbox Plus $9.99 monthly through Google Play
- In Dropbox settings it shows that I am on "Basic Plan"
- Dropbox has not synced my devices for two months
- I keep getting messages on my devices saying "Out of Storage"
- Rich
Super User II
qwikflash wrote:
I tried contacting support but they won't help.
What is the ticket number you received? If you don't have one and haven't opened a request with Support, you need to.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
The chat advisor just says to create a ticket and someone will reach out. That's not true. I got in contact with the sales dept. They are useless too.If you weren't signed in to a paid account, then the chat advisor you reached was likely just the chat bot. Also, the Sales team has no access to your account information so they cannot provide support. All they can do is point you to the Support page, where the options available to you vary based on the account you're signed in with when visiting the page.
