Forum Discussion

kanochidori's avatar
kanochidori
New member | Level 2
3 years ago
Solved

Payment issue

I cancelled my free trial on April 28. As my credit card changed, I keep getting emails from Dropbox that we couldn’t get your charge. Charge is free. what should I do?
Plans
  • Mark's avatar
    Mark
    3 years ago

    Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through. 

Rajeshaslia's avatar
Rajeshaslia
Explorer | Level 3
3 years ago
Dear team I have done payment for my account on 15 dec it was due on 10 dec but it's not updated what could be the reason
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Rajeshaslia, sorry to see you're having trouble with your subscription.

     

    How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?

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