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Forum Discussion
Payment made via Google Pay, account not upgraded
Urgent Help required
I made a payment to the annual subscription via Google Pay App in India.
The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payment has not been received. Can someone help me with this. I have proper Google Pay receipts to dropbox in black and white.
- Jay
Dropbox Staff
Hi Beverlymendes, thanks for bringing this to our attention.
Could you confirm that you were signed into the correct account when you upgraded via the Dropbox mobile app?
Does the payment appear on this page on your account?
Keep me updated with any progress!
- Yes I have only one account. Was signed in from that. I was charged in USD. Couod that have been the issue. But i have made a dropbox oayment in usd before. I have the UPI transaction number. Is it not possible to check by transaction ID?
Nope the payment does not appear on this page. Also payment was made via Google Pay application. So no chance of fraud.- Jay
As the payment isn't on the system, could you try cancelling the plan and requesting a refund from Google Play directly, and try upgrading again via the app, or the Dropbox site directly?
