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coenbouman's avatar
coenbouman
New member | Level 1
2 months ago
Solved

Payment through Ideal not working as expected.

I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thoug...
Billing
Payments
upgrades
  • coenbouman's avatar
    coenbouman
    31 days ago

    So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Coenbouman, 

May I know which plan did you upgrade to after leaving a team plan ? Is it the Plus plan 2TB or the Professionals/Essentials 3TB? Did you use this link to purchase the plans : https://help.dropbox.com/billing/sepa-direct-debit ( Please scroll down to the very bottom to find out on how to pay using IDEAL ) 

Hope this helps 

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