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coenbouman's avatar
coenbouman
New member | Level 1
2 months ago
Solved

Payment through Ideal not working as expected.

I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thoug...
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upgrades
  • coenbouman's avatar
    coenbouman
    31 days ago

    So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968

coenbouman's avatar
coenbouman
New member | Level 1
2 months ago

Hello Roga, 

I upgraded to the professional/essentials. I did not use that link but the link that was offered on the dropbox webpage that shows my files.

Thanks for your help.

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Coenbouman, 

Thank you. After you upgraded, Direct Debit payments take up to five business days to authorize, but you can use your new subscription right away. May I know if you are now able to successfully upgrade to the Dropbox Professional/Essentials plan using the purchase link I just sent you ? 

 

 

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