Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Payment through Ideal not working as expected.
I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thoug...
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
Hi Roga,
Is that be the link you mentioned above? If so, wouldn't I purchase the same plan twice? If not, haven't received any other link :) Would love to get access to my files again.
Roga41Dropbox Staff
Hi Coenbouman,
Yes, it is the link I mentioned above. If you click that link and scroll to the bottom, you will see a hyperlink where you will be routed straight to the check out page and you will already see the IDEAL included in the payment method options . You are not actually purchasing the same plan twice , if the first time didn't get successful because even if it takes up to 5 days to authorize an IDEAL payment, your subscription should still be upgraded to the Essentials Plan successfully as stated in the article. So if you were not able to still access your files the first time , it means the payment didn't go through because you were just using the regular check out page which didn't have the IDEAL payment method option but just for regular credit cards and PayPal.
Hope this helps.
