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Payment through Ideal not working as expected.
I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thoug...
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
Hi Roga,
Sorry for being dense. I'm not sure I understand, the payment was successful on my side since I can see the money is transferred to dropbox. So if I understand you correctly, the essentials plan should be activated by dropbox, when it registered that an ideal payment was done, even if it isn't authorised yet? Because that hasn't happened yet and as stated I can see that the money has been transferred to an dropbox ayden account. I'm pretty sure I used IDEAL :)
Roga41Dropbox Staff
Hi Coenbouman,
Thank you. While logged on to your account, can you click this link : www.dropbox.com/account/billing or www.dropbox.com/manage/billing if you see the IDEAL payment showing as either Pending or Completed because if you see that the payment was successfully posted on your bank statement, you should be able to see that your subscription is already upgraded to the Essentials Plan. If you don't see any billing record , whether pending or completed in the Billing tab, it means that payment to Dropbox is not successful. Let us know what is going on in your Billing tab first before we can proceed to the next step.
Hope this helps
