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alexmdesign's avatar
alexmdesign
New member | Level 2
2 years ago

Please refresh the page or contact customer support when trying to upgrade.

I am having issues purchasing a plan. I have attached a screenshot of the error: Something went wrong. Please refresh the page or contact customer support. I need to purchase a plan as soon as possib...
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  • alexmdesign's avatar
    alexmdesign
    2 years ago

    Hi Megan! I figured it out. I had Apple remove my subscription completely. (it was still going as a "free trial" even though Dropbox cancelled it on the website). It now allowed me to purchase a new plan. I hope this can help others with the same issue – cancel through Apple.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

No need to worry, we'll figure it out together alexmdesign! 

 

Can I send you an email, in order for us to have a closer look into this? 

alexmdesign's avatar
alexmdesign
New member | Level 2
2 years ago

Hi Megan! I figured it out. I had Apple remove my subscription completely. (it was still going as a "free trial" even though Dropbox cancelled it on the website). It now allowed me to purchase a new plan. I hope this can help others with the same issue – cancel through Apple.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome news, alexmdesign!

     

    Thanks for giving us the update! If you need anything else, give us a shout. 😎

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