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Forum Discussion

mcea1567's avatar
mcea1567
New member | Level 2
4 months ago

I can't cancel my trial from Google Play on my Dropbox account

I am trying to cancel my subscription. I am seeing "We couldn't find you subscription. Make sure you're signed into the right account and check the list of your current subscription" Some other info ...
cancellations
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi mcea1567, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you get that message on the Dropbox site or the Google site?

 

This will help me to assist further!

  • mcea1567's avatar
    mcea1567
    New member | Level 2
    4 months ago
    Nope. No confirmed payments. And the email came from Dropbox.
    When I look at dropbox it is telling me that I have dropbox plus
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I'd be happy to look into this closely with you mcea1567.

       

      Can I send you an email?

      • mcea1567's avatar
        mcea1567
        New member | Level 2
        4 months ago
        Yes

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