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Forum Discussion

Time2's avatar
Time2
Explorer | Level 3
2 months ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
Billing
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

You’re all set, Time2! Please reply back to my email, when possible.

track4's avatar
track4
Explorer | Level 4
18 days ago

Hi! I have the exact same issue. Could you please help?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    track4, can you test this via an incognito window, too? 

     

    If this doesn’t help either, please refer to your support ticket, as I can see one of our agents is currently handling the case.

  • track4's avatar
    track4
    Explorer | Level 4
    17 days ago

    Hi Walter ,

    Thanks for the response. I tried it on the updated version of Safari and it didn't work. For Chrome, Dropbox fails to load properly, so I am forced to use Safari for my work 

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