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Forum Discussion
I need a refund for my Business plan. What can I do?
I cancelled my subscription on 29 March this year. I even received confirmation of my cancellation. "Your account will be downgraded on October 20, 2024 and you will no longer be charged." That is t...
Hi Megan, thank you for the swift response. Unfortunately, I do not have a ticket number reference as my matter was not registered with any one of your team. All that happened is that I was referred from one channel to another.
My plan page says Dropbox Basic, so I really should not be charged anything.
- Rich
Super User II
Mafiamansa wrote:
My plan page says Dropbox Basic, so I really should not be charged anything.
Use the credit card charge lookup tool to verify that the account you're being charged for is using the same email address as your Basic account.
Hi Rich, this is not much help. All it does is confirm that I have been charged for a service that I cancelled months ago. I need to get my money back. I need a refund.
- Hannah
Dropbox Staff
Hey Mafiamansa, what you'll need to do is contact our support team directly.
You can do so, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know once you have your ticket number.
