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I wanted to change my billing plan to yearly, but accidentally created a new account instead.
I've been successfully using Dropbox for years now with a monthly billing plan. Lately I saw some offers, that paying yearly is obviously a bit cheaper and wanted to change that. It was a nightmare a...
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear this happened, 003lili.
If your old Dropbox account was upgraded via Google Play, then you’d need to cancel your current plan, wait till the account has been downgraded at the end of the billing cycle and then, upgrade again with the billing cycle of your choice. Here’s how you can do this.
In case you face any issues along the way, please send me a screenshot of what you see.
After that, we can also look at the new account that was set up and upgraded in the meantime.
Keep me in the loop for any updates.
Hey Nancy!
Thanks for your reply. Will this affect my Data in any way? Should I make a Backup Copy beforehand?- Nancy
No problem, 003lili! The downgrade shouldn’t affect your files; the only thing that’ll happen, if you go over-quota, is that you won't be able to upload new files and syncing will pause on your linked devices until you upgrade your account once again.
Can we also log a ticket for you to look into your new account? We can contact you to the email address you see here.
Yes, please, that email is correct!
