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Forum Discussion

ArsalanButt's avatar
ArsalanButt
New member | Level 2
2 months ago

Issues with redeeming the HP Dropbox promotion for my new laptop

I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing cha...
Plans
Promotions
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid. 

 

In terms of the promo have you ever had a space boost from Dropbox before for a new device?

  • ArsalanButt's avatar
    ArsalanButt
    New member | Level 2
    2 months ago

    No I haven't had one in the past.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for clarifying that for us ArsalanButt 

       

      Would it be OK if we reached out via email to have a further look internally?

      • ArsalanButt's avatar
        ArsalanButt
        New member | Level 2
        2 months ago

        yes please

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