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KenB555's avatar
KenB555
New member | Level 2
3 months ago

refund for deceased wife's payment

My wife died 2 years ago. I thought I cleared out all of her files and all of mine and changed to a Dropbox Basic (free) account but I just got billed for a family account and it lists her email addr...
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Sorry to hear of your loss. 

The only people who can help are support via www.dropbox.com/support. You can contact them while not logged in - even here on forums. So best bet is to use an Incognito window. 

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