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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
- Hannah
Dropbox Staff
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
please do my email is [removed per the Community's Guidelines]
- Walter
Thanks for the cooperation and sorry to jump in here SamuelWakeman
I just followed up via email, so please have a look at your inbox and we'll take it from there.
- I have a plus subscription for $119.98 per year .
I used the free subscription option . Now , I got debited an amount that does not make sense . Would you please reply and advise further . Thanks you . - Hello, I’m in the same situation. Freelance artist and that sign up fee took away my ability to pay rent this month. Could you please send an email through to organise a refund and to cancel the subscription?
Thanks
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. Anyway - I just got a bill for $102 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
- Yes please contact me via email
I have the same issue. I have a plus subscription for $119.98 per year which just renewed on February 15, 2023, i just downgraded my subscription to Basic since I don't need Plus and it shows that my subsciption will be downgraded in February 15, 2024, I want the downgrade now and to get a refund for the unused balance. Please help.
Did they refund you? Looking for answers as I have to cancel one of my accounts as well in the middle of the plan.
No one gets back to you at all. Its a disgrace. I will never ever use DROPBOX again and I will tell everyone I know about how difficult it is to contact them.......
Hello, I have a similar issue. Cancelled account in November 2021. Discovered in May 2022 we were still being charged $12/monthly. I've contacted support for a refund to at least May 2022 but all that has happened is that my account was canceled and now can't log in to get any support. Ticket #21112120
- Megan
Hi hoganca, I just sent you an email, in order for us to have a closer look into this!
Also, scottkris, I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as possible, and we'll take it from there.
Thank you both!
I have had the same issue and have been on a run about mission.
I cancelled my trial subscription only to find out that I have been charged $184.67. My bank said that they can not help and I can not find anything on Drop Box to help.
Please contact me asap to help me cancel my trial and reemburse me the money that Drop Box has taken out of my bank account.
- Walter
Hi there Jo551, sorry to hear you're having issues with this.
Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription?
If it's the latter, did you try these steps to cancel it?
Did DB refund your money? I need to cancel one of my accounts and was looking for the answer if they refund the balance of the plan.
I made a dropbox account so I could transfer some files from one laptop to another. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I forgot to cancel the plan once the free trial expired. When I saw the subscription fee for $119.98 was charged on my credit card, I cancelled the plan immediately and deleted the account. I need to get the refund. Please help.
My name is Adriana Papadimitropoulou and I recently cancelled my subscription ( within the 14 days limit for a refund) but I have not got my money back and I can not find anyone to contact with. Please help! I have already downgraded to free account. Can someone help me on how to pursue this as the the website is not helpful at all!
I have the same issue. I needed to quickly get a signature and accepted to get a free trial for 7 days and have since then never managed to find a way to cancel it. I've followed both the dropbox sign and dropbox documentation and the options described in those docs are not available to me. I'm now getting monthly charges and I see nothing about a subscription in the dropbox sign or dropbox UI. Please help me cancel this and preferably refund me as I've been trying to cancel for at least 2 months 😫
Similar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!
I have a similar issue. There appear to be no way to manage the subscription for DropBox Sign online and my messages to Dropbox in May have been left unanswered. Please let me know if you hear any updates.
- Megan
Hi,
I have a similar issue. I have one free trial, however, I was charged for a whole year later while I no longer need the subscription. Could you please email me and help me cancel the subscription and get a refund? Thank you!
-Yichen
- I used Dropbox professional trial. I subscribed to this temporary purpose. I didn’t get reminder mail from dropbox for end of trial coming. Dropbox charged 234 dollar from me for a year. How could i get my money back? Is it possible to cancel this?
- Mark
Super User II
Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required.
You need to contact support at www.dropbox.com/support
More info at https://help.dropbox.com/plans/refund
- Thanks for your comment. Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan? Dropbox was charged today and they are not worked today. I can not contact with them.
- Rich
Mertc wrote:
Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan?Any changes you make now wouldn't take effect until your next billing cycle. As Mark stated, you can try contacting Support but the terms clearly state no refunds, and you agreed to the charge by not cancelling the trial before it ended.
