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Barbara53's avatar
Barbara53
Explorer | Level 3
3 years ago
Solved

Refund for my deceased husband’s account

How do I get a refund for my deceased husband’s Dropbox account?  He died in April and I was billed in May.  
Billing
cancellations
Payments
Refunds
  • Nancy's avatar
    Nancy
    3 years ago

    Perfect. 

     

    In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

     

    Let me know if that’s OK with you, and we’ll get things started.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

I’m sorry to hear about your loss, Barbara53. 

 

The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? 

 

Let me know, and we’ll have a look.

Barbara53's avatar
Barbara53
Explorer | Level 3
3 years ago
Nancy - they are from Dropbox.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Perfect. 

     

    In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

     

    Let me know if that’s OK with you, and we’ll get things started.

    • Barbara53's avatar
      Barbara53
      Explorer | Level 3
      3 years ago
      Yes that would be fine. Thank you.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Barbara53, sorry to jump in here.

         

        I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance. 

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