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JJLEE's avatar
JJLEE
Explorer | Level 3
11 months ago

Subscription product upgrade failed

카드 결제가 이뤄져 일반 결제가 시작됐는데 기존 상품에서 플러스 상품으로 변경이 되지 않았다. 해결하려고 해도 어쩔 수 없다. ---------------- Card payment was made and regular payment began, but the change from the existing product to the Plus product...
Billing
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I'm afraid we won't be able to help much with this as you'll need to work with Google directly to resolve this JJLEE 

 

Let us know if you have any other questions. 

 

이 JJLEE 문제를 해결하려면 Google과 직접 협력해야 하므로 이 문제에 대해 많은 도움을 드릴 수 없습니다.

 

다른 질문이 있으면 알려주시기 바랍니다.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

I see, thanks for the additional information JJLEE 

 

In that case, would it be OK if we reached out via email to have a further look internally? 

 

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알겠습니다. JJLEE 추가 정보 감사합니다.

 

그렇다면 내부적으로 더 자세히 살펴보기 위해 이메일을 통해 연락해도 괜찮을까요?

  • JJLEE's avatar
    JJLEE
    Explorer | Level 3
    11 months ago

    네 괜찮습니다.

    ----------

    Yes, it's okay.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    JJLEE, 가능하시면 이메일 주소를 확인하신 후 회신해 주시기 바랍니다.

    ------------

    “JJLEE, please check your email address, when you can, and reply back to me.

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