You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JAS4's avatar
JAS4
New member | Level 2
9 months ago

Trial cancelled on time but still charged

I had a Dropbox Professional Trial subscription I cancelled it on 2/15/24 and have an email confirming this. The Trial email stated:  "Just a heads up—your trial ends February 16, 2024."  I was sti...
Billing
cancellations
Dropbox Pro
Promotions
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi JAS4, let's jump right into this!

 

Is it possible that you have a second account? 

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!