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Forum Discussion
Unable to cancel subscription as I'm unable to access the account
Hello,
I am trying to cancel my subscription and am being sent in a circle or asked to sign up for a higher-level paid subscription on a new account, get support from Dropbox.
Scenario: La...
Rich
Super User II
Super User II
Karomi wrote:
I am trying to cancel my subscription ... I try signing in to change email on account, however, the system keeps sending a code to the email I am unable to access.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
They likely won't help you gain access to the account since you don't have access to the email address, but they can help cancel any future charges.
