We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Clballoo
22 days agoNew member | Level 2
Unable to cancel subscription plan
I have a paid account that I no longer use. I no longer have access to the credit card that the account is connected to. I’ve tried cancelling my plan through the site & the app, but it never allows me to finish the process. I’ve searched and searched and searched for a way to contact someone directly but have had zero success.
Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?
What error do you get when attempting to cancel?
- JayDropbox Staff
Hi Clballoo, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.- ClballooNew member | Level 2
I want to cancel my plan before it renews on the 27th. I just received an email earlier this week notifying me of autorenewal. I don’t have billing information to provide.
- JayDropbox Staff
Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?
What error do you get when attempting to cancel?
- ClballooNew member | Level 2
You’re not going to believe this. 🤦:female_sign: After working on this for no less than an hour yesterday on multiple devices, I think I just did it on the first go around.
Thank you for your quick responses this afternoon.
- JayDropbox Staff
Glad to hear you were able to cancel the plan.
Enjoy your weekend!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!