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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
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upgrades
ltg444's avatar
ltg444
Explorer | Level 3

I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey ltg444, sorry to jump in here. 

 

Can I actually reach out to you via email, so we can look into this internally?

  • ltg444's avatar
    ltg444
    Explorer | Level 3
    2 years ago

    yes please do!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi ltg444, I just sent you an email! 

       

      Cheers!

      • daddyslilvixxxen's avatar
        daddyslilvixxxen
        New member | Level 2
        2 years ago
        I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.

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