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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Deondre1's avatar
Deondre1
New member | Level 2
I’m having the exact same problem!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Deondre1 & Mandy22, thanks for posting here today! 

 

Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

 

Keep me posted! 

  • Mandy22's avatar
    Mandy22
    Explorer | Level 3
    2 years ago
    Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Mandy22, I just sent you an email, I'll see you there!

       

      • alebogado's avatar
        alebogado
        Explorer | Level 3
        2 years ago
        I have this same issue
        I tried to restore the purchase but don’t work.
        I bought an anual plus plan

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