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Hui1102's avatar
Hui1102
Explorer | Level 3
2 years ago

Unable to update billing information

Recently, I received the email form Dropbox and asked me to update my billing info, otherwise, my subscription will be cancelled after this. Somehow, I try to update the billing info, but it didn't h...
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Payments
Hui1102's avatar
Hui1102
Explorer | Level 3
2 years ago

Hi,

 

Is there any update on this?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Hui1102, sorry for the delay here.

 

I would suggest reaching out to our support team through this page, where you will find an option for billing requests, so that our team can assist you directly.

 

Thanks!

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Somehow, I try to update the billing info, but it didn't h...","body@stringLength":"389","rawBody":"

Recently, I received the email form Dropbox and asked me to update my billing info, otherwise, my subscription will be cancelled after this. Somehow, I try to update the billing info, but it didn't have any response and still remain the same and keep asking me to update the billing info once I log in into the account. So, is there anyone can assist me to solve this issue? Thanks.

","kudosSumWeight":0,"postTime":"2024-02-18T18:16:05.549-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:752061_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":724},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:752061":{"__typename":"Conversation","id":"conversation:752061","solved":false,"topic":{"__ref":"ForumTopicMessage:message:752061"},"lastPostingActivityTime":"2024-02-23T02:12:02.565-08:00","lastPostTime":"2024-02-23T02:12:02.565-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:752061":{"__typename":"ModerationData","id":"moderation_data:752061","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:752061_1":{"__typename":"Revision","id":"revision:752061_1","lastEditTime":"2024-02-18T18:16:05.549-08:00"},"ForumReplyMessage:message:753055":{"__typename":"ForumReplyMessage","id":"message:753055","conversation":{"__ref":"Conversation:conversation:752061"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":753055,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Unable to update billing information","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:753055"},"parent":{"__ref":"ForumReplyMessage:message:752351"},"body":"

Hey Hui1102, sorry for the delay here.

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I would suggest reaching out to our support team through this page, where you will find an option for billing requests, so that our team can assist you directly.

\n

 

\n

Thanks!

","body@stringLength":"559","rawBody":"

Hey , sorry for the delay here.

\n

 

\n

I would suggest reaching out to our support team through this page, where you will find an option for billing requests, so that our team can assist you directly.

\n

 

\n

Thanks!

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Hi,

 

Is there any update on this?

","body@stringLength":"58","rawBody":"

Hi,

 

Is there any update on this?

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