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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
I am trying to link a Paypal account to my payment options. After selecting "Paypal" and entering in the country and bill zip, I select "Save" and I get a "Oops. Something went wrong" message. I tried this process in Firefox and Chrome, but the process is the same. I will say my Paypal account does have a different email address attached to it. Maybe this is causing the problem? Is it possible to get the 2 accounts to sync?
Best regards
-Jason
Hello Megan,
Thank you for the reply. I am pretty sure I am entering in the information correctly. There is only a set of radio buttons, one to select by with credit card, the other to pay via Paypal. When I select Paypal, it has a pulldown menu for Country and an entry box for zip code. The last options are Cancel and Save.
I logged back in to see if potential I had missed anything...and now everything has gone wrong. I no longer have any option for billing. There is no where to enter in any billing options. If I try to "renew" or "upgrade" a plan, it will send me to the Plan landing page, and then I have a message saying "Your plan and billing information are managed externally" . I have tried logging in via Firefox and Chrome on my PC. I also tried via my phone. Same results.
This is quite different from yesterday, in which I had the option to add a credit card and/or Paypal. I was not receiving any "managed externally" popups. I have paid for this plan for 4 or 5 years now. So I am not sure why it is saying it is managed externally. I have attached a few screenshots.
Best Regards
-Jason
I'm having the exact same problem, i cant subscribe to any plan or update the billing method...
If anyone could help it wold be great.
Thanks.
- Megan
Dropbox Staff
Hello there, fstoolcorp & RitaNascimento, how are you today?
Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?
Let me know more!
@Megan i was previously in a plus subscription and i accidentally cancelled it, and now i cant resubscribe it.
It gives me the error: Your plan and billing information are managed externally.
same issue. My plan is currently basic/free. I have previously subscribed though on a monthly basis. I have not purchased through an app store, only from the dropbox website.
Same here. And the support in Chat Box is can't help.
Same. I need this sorted ASAP.
The chat said to contact support and then disappeared without being much help.
I did try to change via Paypal, put a credit card in instead, but it then said my currency was 'none'. I went into Paypal, my currency is fine and is in billing via dropbox...but still says 'none'...What the?
Im having the same issue currently and need to get it resolved right away!
I have the same problem.
I was previously in a plus subscription and I accidentally canceled it.
Now I can't resubscribe it.
Dropbox always says: Your plan and billing information are managed externally.
Me another one with the same issue
Impossible to update subscription once payment year is over and gone back to basic plan
I have the exact error massage.
I tried to upgarde a view days ago, but paypal had some problems. SO i could not complete the upgrade.
and now i get the error message " Your plan and billing information are managed externally"
I also checked google and Apple, there are no plans active and i never used one of them to pay for dropbox services.One more here.
Was paying dropbox user for 12 years, Pro/Plus plans, always paid directly on the website, never via Google/Apple/anything. Couldn't renew subscription earlier this year due to card issues, got downgraded to basic.
Want to restore/upgrade to my proper plan now, but billing page just shows the history with no actual billing settings, trying to upgrade via the plan selector just kicks me out to the default settings page with "Your plan and billing information are managed externally" message.
SAME is happening here. Someone at Dropbox PLEASE respond so we can get this fixed!
yep, happening here in UK too.
I am having the same issue with dropbox and no one seems to be very helpful. I can't get anyone on the phone and the live chat person gave me a number that keeps hanging up. All I am trying to do is pay for my subscription so my files can start back syncing within my organization and Dropbox isn't being helpful or user friendly
Anyone else experiencing this issue after an automatic downgrade?
My account was reverted to a Basic one after my credit card changed (and sadly wasn't updated promptly). I see this message and select "View my Options" up top...
That leads to here:
Nice. so lets Upgrade to Plus... (btw - no idea what Your plan and billing info are managed externally means - and no link with the ephemeral notification)
The only option is to "Try free for 30 days?" Clicking on that literally does nothing. Crickets...
No response. Let's see if we can get some help....
Calling just hangs up on you btw. Dead end there.
Help Center? Found this. Maybe changing billing info?
Navigate back to Billing Tab, but sadly No such thing as Payment Method?
Out of options - already spent an hour on and just keep getting routed back to this endless loop...
Any other suggestions - seeing there is no other way to contact Dropbox... here I am. Love Dropbox but can't be losing files or unable to save/sync anything more... last try before I start downloading 3-4 years worth of files to switch services once and for all?
If anyone can help, I'd appreciate it!
I'm having this same issue
this is so frustrating and the support is sooooo bad with his company
I have the exact same issue. I cant "Upgrade". I cant add credit card. I cant contact customer support. Dropbox, you have a great service, but your support is subpar. If I have issues with billing, my goto should not be asking the community. I have spent several hours trying to get this resolved and still have no clear path to getting this resolved.
Strange, they've fixed it like yesterday, works for me now and judging by posts - for everyone.
Have you tried incognito mode in browser?RE the support - I've emailed to "billing-support@dropbox.com", the only address I've managed to find (in my old receipts)
