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Forum Discussion
Unable to upgrade to Professional plan.
I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email dropbox support for a such a simple yet frustrating user experience error ?
I just need to upgrade so I can start backing up my files
- Megan
Dropbox Staff
Hi anonymous, welcome to our Community!
Have you tried to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps?
If this doesn't work, then I'd be more than happy to send you an email, in order for us to have a closer look into this.
Let me know more!
Yes, Megan.
I got the same issues, I tried many browsers, Chrome, Edge, Firefox..., incognito mode of these browsers as well.. but it shows the same, "Couldn't start trial due to technical error".
Looks like your system contains lots of errors comparing to Docusign.
- Jay
Hi everyone, could you let us know what country you're currently based when attempting to upgrade?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
