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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
sarasvanberg's avatar
sarasvanberg
Explorer | Level 4

Hi,

 

From the site on my computer (macos), here is a scrrenshot of the error message.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey sarasvanberg!

 

Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

  • alegoh's avatar
    alegoh
    New member | Level 2
    3 years ago

    I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey alegoh, sorry to hear you’re seeing the same error message. 

       

      Have you already checked a different browser/incognito mode, by any chance?

      • camcaasi's avatar
        camcaasi
        Helpful | Level 6
        3 years ago

        same here and I have tried several browsers. None have resolved the issue

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