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Forum Discussion
Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Hi,
From the site on my computer (macos), here is a scrrenshot of the error message.
Hannah
Dropbox Staff
Dropbox StaffHey everyone, are you still having this issue?
And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?
Hi,
I had this issue on Friday, I tried to pay several times with different browsers, but it didn't work. Finally, I could pay with my Ipad through apple pay, and it has been updated.
I already have a subscription but my credit card was hacked and a new card was issued. I tried to update through the Billing tab on My Account and that's when I got the error message;
You can't update your billing information because Credit Card doesn't support None currency.
I have tried both a MasterCard and Visa and have tried MS Edge and Chrome. Nothing works.
- Nancy
Hi BigAndyA, sorry to hear you’re having the same issue.
If it still persists, can I reach out to you to the email address that’s tied to your Community profile here?
Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you.
Thanks!
I ended up abandoning the effort to try and update the credit card on file and did a manual upgrade to the account where I was able to enter a new credit card number. Pretty frustrating though trying to update the credit card.
Hi, same problem here, also got placed back into basic because of this. Is there any solution underway?
- Nancy
I’m sorry to hear about this, TessaSp.
Have you tried updating your billing info/upgrading via another browser/incognito window and you keep receiving an error message?
Let me know, and we can take it from there.
I having same problem, I downgraded my account to free 'Dropbox Basic' in order make currency/country change possible but getting
"You can’t update your billing information because Credit Card doesn’t support None currency.". I tried it in few different browsers in some Im getting that error message in some not but nothing happening anyway. Also tried Paypal but got 'There was a problem completing this request.'
- Having same issues. No idea why previous payment option was unsuccessful. Can’t update payment option for current subscription
- Megan
Hi Eddie B., I hope you're doing well!
Can you kindly clarify your current plan, along with the exact error you receive when trying to upgrade?
Is the error message, the same as the OP's?
Keep me posted!
Current Plan: Dropbox Plus
Eror Message: "You can't update your billing information because Credit Card doesn't support None currency."
Same no matter what platform, what device, what browser.
