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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
iien's avatar
iien
Explorer | Level 3
2 years ago

Dear whom it may concern,

 

The message "You can't upload your billing information because Credit Card doesn't support None currency" keeps popping up when trying to update my billing information to a corporate card.

This card had no problem with paying in USD, etc. So I am confused as to why its not working with dropbox.

Can you give me the solution to this problem?

 

Thank you in advance!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, iien!

     

    I moved your post to this relevant thread.

     

    Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?

     

    Have you tried using a different browser or a private browsing window, to see if that helps?

    • iien's avatar
      iien
      Explorer | Level 3
      2 years ago

      Hello 🙂

      The current billing location is South Korea and the currency that I am trying to pay in is USD.

      I tried to update my billing information on chrome, internet explorer to no avail. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey iien, sorry to hear you're having issues with this.

         

        Can you please clarify what plan you're on at the moment and, if possible, send us a screenshot of the exact error you're getting? 

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