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Forum Discussion

jackfelldownandbrokehiscrown's avatar
jackfelldownandbrokehiscrown
Explorer | Level 3
3 years ago

URGENT need to cancel "Free Trial" before 11 days!

I already have the BASIC PLAN. I - mistakenly - also enrolled for a FREE TRIAL PLAN. Today is Nov. 6/2022. - On Nov. 17/2022 (in 11 days) I will be charged for the free trial plan, unless I cancel....
cancellations
  • Walter's avatar
    Walter
    3 years ago

    Since it seems that you're on the Basic plan, your free trial must have been already cancelled jackfelldownandbrokehiscrown 

     

    Let me know if you have any other questions. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey jackfelldownandbrokehiscrown, sorry to hear you're having issues with this.

 

Can you please let me know what exactly is reported in your account's plan tab at the moment? 

 

Let me know what you find and we'll take it from there. 

  • jackfelldownandbrokehiscrown's avatar
    jackfelldownandbrokehiscrown
    Explorer | Level 3
    3 years ago

    Below is what is reported.

    Do you need any other info?

    Thank you very much for helping me.

    Please let me know wether the Free Trial is canceled.

    Best!

    C

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Since it seems that you're on the Basic plan, your free trial must have been already cancelled jackfelldownandbrokehiscrown 

       

      Let me know if you have any other questions. 

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