Forum Discussion

Large Minority's avatar
Large Minority
New member | Level 1
6 days ago

We can't re-upgrade our plan because the payment page is broken and keeps refreshing.

Hi, hopefuly someone here can help as so far I have had a 30 email chain with support and no closer to solving the issue. We had a business account and needed to reduce the amount of team members.....
Billing
dropbox business
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 days ago

I’m sorry to hear about this, Large Minority. 

Can you please send me any ticket numbers you may have, so that I can look into your support convos and see what else we can do? 

Let me know when you’re ready.

  • Large Minority's avatar
    Large Minority
    New member | Level 1
    3 days ago

     SUPPORT NUMBER  - #24591545/ #24636463 - not sure which is more conclusive.

    We are trying to upgrade to Business Plan

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Thank you for the ticket numbers, Large Minority, and for your continued patience. 

      I can see that one of our advanced support agents has reached back to you in one of the tickets you provided; can you please check their reply and respond to them?

      • Large Minority's avatar
        Large Minority
        New member | Level 1
        2 days ago

        They have replied but still no success.. we have not been able to sort this out for over 6 weeks now..

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