Forum Discussion

Large Minority's avatar
Large Minority
New member | Level 1
6 days ago

We can't re-upgrade our plan because the payment page is broken and keeps refreshing.

Hi, hopefuly someone here can help as so far I have had a 30 email chain with support and no closer to solving the issue. We had a business account and needed to reduce the amount of team members.....
Billing
dropbox business
upgrades
dkm1's avatar
dkm1
Icon for Dropbox Product Manager rankDropbox Product Manager
5 days ago

I’m sorry to hear about this, Large Minority. 

Can you please let me know 

  1. What are u trying to upgrade to? Are you trying to go a different plan or just adding licenses ?
  2. Also where are u accessing the upgrade from? Can u share the URL of the page. 
  • Large Minority's avatar
    Large Minority
    New member | Level 1
    3 days ago

    trying to upgrade to business plan 

    We have done this direct from our page when it asks us to upgrade. We have also tried the different links the support team sent which also do not work. It is getting ridiculous and if not sorted this week we will be moving everything to a different provider. 
    https://www.dropbox.com/plans

    http://www.dropbox.com/business/buy%20

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!