You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Two days ago I started getting messages about running out of storage space. I have the free version of 2GB of space but have earned additional space by referring friends. (9.75GB)
Online dropbox shows that I am using 10.1 GB of space yet using explorer, I see that I'm only using 2.2GB of space. Almost everything in the folders is small jpgs and Doc files which really don't take up a lot of space. I have several shared folders but empty them as soon as someone shares something with me. To try and resolve the issue I have tried:
- Finding and deleting large files but there arn't any that I can see
- Using the bot. I keep getting "Increase your storage options"
- Clearing the cache
There is a large discrepancy between the 10.1 GB of space dropbox says I' using and the 2.2 GB I show.
Any advice???
Thnks.........
Well, I was able to answer my own question.
Someone had uploaded a large HIDDEN file (7GB) unknowingly to a "shared folders". I was finally able to see the size of her usage.
After I deleted all the files including the one I never saw, the space freed up.........
Tnx to all.............
