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Forum Discussion
Wrong charges - how can I contact support?
I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges.
Terrible customer service
CMcQ wrote:
No direct contact information anywhere on this site ...
The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.
If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Rich,
It does not allow me to contact them. That option does not exist. It always send me to community.
I left a voicemails in sales and sent emails. NADA.
All over google and the Best Business Bureau are these complaints. Very disappointed that nobody responds
Nancy
Dropbox Staff
Dropbox StaffHey Bruno19681, I’m sorry to hear about your overall experience.
Can you send me a screenshot of what you see when visiting our Support page?
Also, can you please provide a few more details on your issue and the charges you keep receiving, so that I can have a look for you?
