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Forum Discussion

Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?  
Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

Tamerj1's avatar
Tamerj1
Explorer | Level 3

Hi Walter

 

I have the same problem. Entered the wrong age. What shall I do? Please help

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Tamerj1, happy Friday! 

 

I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

 

Cheers!

  • Tamerj1's avatar
    Tamerj1
    Explorer | Level 3
    3 years ago

    Thank you Megan,

     

    I replied to you already. Please let me know if you need any clarification. 

     

    Best Regards,

    Tamer

  • bathtubdiver's avatar
    bathtubdiver
    Explorer | Level 4
    2 years ago

    I have the same issue. Please kindly contact me per Email.

    Thank You!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bathtubdiver, I hope you're doing well!
       

      I just sent you an email. Please reply back to me, and we'll take it from there. 

       

      Thanks! 

    • bathtubdiver's avatar
      bathtubdiver
      Explorer | Level 4
      2 years ago

      While upgrading to a new subscription I entered a wrong birth year. The system now tells me that my account will be locked in two day.

      How can I fix this?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        You need to contact support: www.dropbox.com/support. I'd also suggest making a backup of your data just in case the account is closed. 

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