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Forum Discussion
"You are not allowed to make this purchase."
I had a Teams account and I followed the instructions to disband the team. It said that all accounts would be converted to free accounts and then could be upgraded. But when I log in to my account it suggests that I upgrade. But when I click on any option to upgrade it takes me back to the previous page and then flashes an error message "You are not allowed to make this purchase."
I tried visiting the support page but perhaps since I am not a paying customer I can not contact Dropbox support.... ?
- Mark
Super User II
It said that all accounts would be converted to free accounts and then could be upgraded.
Out of interest how long ago did you disband?
I am literally guessing here, but, I believe there is a small recovery window in which this can almost be undone (7 days rings a bell) and so I'm wondering if that means your account is in almost limbo until then?
